Next step in ‘customer experience’
When you contact a business or a government agency, it is highly likely that you will encounter a Webhelp employee. Webhelp designs and provides ‘customer experiences’ for many brands, both big and small. Each day, more than 3,500 Webhelp employees in the Netherlands deal with consumers’ various needs, concerns and queries that come in by app, chat, email and phone. Globally, this international player has a whopping 40,000 employees.
With the opening of the new, modern premises, Webhelp Netherlands is now active in nine locations: Rotterdam, Groningen, Enschede (2), Ede, Zoetermeer, Tilburg, Hilversum and Paramaribo. The Rotterdam branch will initially employ about 210 people, with the aim to double this number by 2019.
Welcome addition to Rotterdam
Webhelp was attracted to Rotterdam partly because of the local job market. Recruiting suitable staff in sufficient numbers can be challenging. However, research demonstrated that an adequate supply of talent is available in the city.
“We were attracted to Rotterdam due to the diversity of the city and its people. We were also drawn here because of this dynamic city’s rapid growth. Rotterdam is an exciting place,” says Ronald van Schijndel, CEO of Webhelp Netherlands.
Webhelp does all it can to attract and retain staff. When furnishing the new premises, for instance, employee needs were one of the company’s main concerns. It is designed to be a workplace that allows people to feel at home. Van Schijndel explains, “We are really happy with our new premises at Delftse Poort. We are located in the centre and the travelling connections are great. The building alone has so much more personality than your standard office set up. It’s a hectic job, of course, which is why we think it is important to provide a work environment that also inspires and helps people to relax.”
In the hunt for a suitable location for new premises, Webhelp was helped by Rotterdam Partners and InnovationQuarter. “We are very pleased that Webhelp has chosen Rotterdam and are proud that the company can see the many advantages of this international city,” says Jeroen Kuyper, director of Rotterdam Partners.
Rotterdam Partners and InnovationQuarter often collaborate to attract businesses to the city and the wider region. “Webhelp is a welcome addition to Rotterdam. It’s a fast-growing company and its arrival will create many new jobs in the region,” says Chris van Voorden, InnovationQuarter’s head of Foreign Investments.