{"id":816,"date":"2026-05-29T13:03:32","date_gmt":"2026-05-29T13:03:32","guid":{"rendered":"https:\/\/www.innovationquarter.nl\/en\/?page_id=816"},"modified":"2026-07-02T11:24:01","modified_gmt":"2026-07-02T11:24:01","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/www.innovationquarter.nl\/en\/contact\/complaints-procedure\/","title":{"rendered":"Complaints procedure"},"content":{"rendered":"\n<p>InnovationQuarter&nbsp;devotes&nbsp;much&nbsp;energy and pleasure&nbsp;every day&nbsp;on&nbsp;strengthening&nbsp;the economic structure of Zuid-Holland and&nbsp;stimulating&nbsp;innovation. We hope that you are satisfied with our service&nbsp;provision. Is this not the case?&nbsp;Please let us know.&nbsp;<\/p>\n\n\n\n<p>Discuss your experience first with your contact person. Can you not find a solution? Then&nbsp;submit&nbsp;a complaint. We have set up this&nbsp;complaints&nbsp;procedure so that we can handle your complaint properly.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How do you submit a complaint?<\/h2>\n\n\n\n<p>You can submit your complaint in the following ways:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By email: put \u2018Complaint\u2019 in the subject line and send your complaint to\u202f<a href=\"mailto:info@innovationquarter.nl\">info@innovationquarter.nl<\/a>\u202f<\/li>\n\n\n\n<li>By post: InnovationQuarter, WTC The Hague, Pr. Margrietplantsoen 41, 2595 AM The Hague.<\/li>\n<\/ul>\n\n\n\n<p>Describe your complaint clearly and let us know what solution you expect from us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What happens after that?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You will receive a written confirmation of receipt of your complaint within five working days.<\/li>\n\n\n\n<li>We will inform you of our findings and, if relevant, the next steps to be taken.<\/li>\n\n\n\n<li>We will register your complaint in our complaints file.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>InnovationQuarter&nbsp;devotes&nbsp;much&nbsp;energy and pleasure&nbsp;every day&nbsp;on&nbsp;strengthening&nbsp;the economic structure of Zuid-Holland and&nbsp;stimulating&nbsp;innovation. We hope that you are satisfied with our service&nbsp;provision. Is this not the case?&nbsp;Please let us know.&nbsp; Discuss your experience first with your contact person. Can you not find a solution? Then&nbsp;submit&nbsp;a complaint. We have set up this&nbsp;complaints&nbsp;procedure so that we can handle your complaint properly.&nbsp; [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":1749,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"editor_notices":[],"footnotes":""},"class_list":["post-816","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Complaints procedure - InnovationQuarter<\/title>\n<meta name=\"description\" content=\"Discuss your experience first with your contact person. Can you not find a solution? 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